SHIPMENT PROCESSING TIME
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES DELIVERY ESTIMATES
ships only to the United States. Standard Shipping is Free of charge (3–4 business days).
Unfortunately, we do not ship to regions such as:
American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
SHIPMENT CONFIRMATION ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.
DUTIES AND TAXES
Prices listed on our website are taxed in US dollars in the state of Nebraska, West Virginia, Pennsylvania, California which means you may be required to pay duties and taxes upon receipt of your order in other states. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Address or other customer error: If a package is returned intact to filterice.com due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. Refund will be made for the item minus the shipping cost.
filterice.com is not liable for any products damaged
or lost during shipping. If you received your order damaged,
please contact the shipment carrier to file a claim. Please save
all packaging materials and damaged goods before filing a claim.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
CAN I CANCEL MY ORDER?
You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Still have questions? Please send us an e-mail: email@example.com